Refund policy

We hope you are delighted with everything you buy from us, but we do understand that you may need to return things sometimes. For that reason, we have a no quibble approach to refunding your purchase should you change your mind or not be satisfied with the product for any reason, so long as:

You return it within 30 working days of receiving your order, having notified us of its return, it has not been used or damaged, and the items are kept in their original packaging

We regret we are unable to meet the costs of returning an item, unless it is faulty or damaged on arrival or not as ordered or described. The return postage is therefore at your own expense. We strongly recommend obtaining a free proof of posting slip from the post office which will help recover the cost of the item should it be lost or damaged in transit.

To make a return, simply contact our customer service team at hello@bloomsburymill.com or call + 44 (0) 20 8798 0249, and provide your name, order number and the item(s) you’d like to return. We will then assist you in completing the process.

Once we receive the returned item, we will issue a refund to the original purchase payment method within 10-14 working days.