Standard delivery costs £3.99 and will take 3 to 5 working days. Next day delivery costs £5.95. Your order must be placed before 1pm to be delivered the next working day.
If you would like to amend your order, e-mail us at firstname.lastname@example.org within 30 minutes of placing the order. Please include your order number and the change(s) in which you would like to make.
Please note that we cannot guarantee amendments submitted after 30 minutes as your order may already be in production.
As soon as we ship your order, you will receive an automated email from Bloomsbury Mill with the tracking details. All deliveries are sent via royal mail and tracked. You can make use of royal mail’s track and trace service which provides updates on the journey of your order!
You can also contact our Customer Service team at email@example.com or call +44 (0) 20 8798 0249 for further information.
All of our deliveries are dispatched via royal mail. Our standard service is royal mail 48 hour and our next day service is royal mail 24 hour. All deliveries are tracked and you can make use of royal mail’s track and trace service that provide updates on the journey of your order!
If have ordered standard items alongside a personalised gift, you will receive these in 2 separate deliveries.
We hope you are delighted with everything you buy from us, but we do understand that you may need to return things sometimes. For that reason, we have a no quibble approach to refunding your purchase should you change your mind or not be satisfied with the product for any reason, so long as:
You return it within 30 working days of receiving your order, having notified us of its return, it has not been used or damaged, and the items are kept in their original packaging
We regret we are unable to meet the costs of returning an item, unless it is faulty or damaged on arrival or not as ordered or described. The return postage is therefore at your own expense. We strongly recommend obtaining a free proof of posting slip from the post office which will help recover the cost of the item should it be lost or damaged in transit.
To make a return, simply contact our customer service team at firstname.lastname@example.org or call + 44 (0) 20 8798 0249, and provide your name, order number and the item(s) you’d like to return. We will then assist you in completing the process.
Once we receive the returned item, we will issue a refund to the original purchase payment method within 10-14 working days.
An item that was received as a gift can be returned for an exchange. An email will be sent to the person who made the original purchase when the exchange is completed. Refunds can only be made to the original credit or debit card on which the gift was purchased. This does not affect the purchaser’s legal rights.
We’re always really sorry to hear that a product is faulty or has been damaged in transit. This is rare, but when it happens we understand that it’s a real inconvenience to the customer concerned and we will do our very best to resolve the situation quickly.
If you have identified the fault within 30 days of purchase, you can return the item under our normal return procedure for exchange or refund. Make sure you let us know about the fault so we can make sure other items are not affected.
Let us know whether you would like a replacement or a refund. replacements are subject to availability of course. We will ask you to return the item to us, obtaining a free proof of posting from the post office, and as soon as we receive it back, we will send the replacement or credit you with a refund. Either way, in these circumstances, we will reimburse the cost of returning the item.
We try to describe products as fully and as accurately as possible to help you make your selection, however we know that customers will occasionally be disappointed on receipt of a product if it’s design, colour or quality is not as imagined.
If we are at fault for providing a factually inaccurate description or if colour, design or quality is clearly not as depicted we would treat the item as faulty (see above).
When you place an order through Amazon, they are responsible for managing the processing and shipment of your order. As Amazon are an independent retailer, we don’t have access to your full contact or order details. In this instance, you will need to follow their returns procedure. Of course, if you experience any issue with this system, please feel free to contact our Customer Service team to see if we can assist.
If for any reason we have made a mistake with the personalisation or the product is faulty, we will ensure that the mistake is resolved immediately, and a replacement is sent out. Unfortunately, if you change your mind or entered personalisation details incorrectly, we are unable to provide a refund.